Policies
Privacy Policy
Shopping is safe at DoctorsPride.com. We guarantee that we will not divulge any customer information to anyone. We will not rent, sell or provide your name, e-mail address, credit card information, or purchase history, to any other company, agency, or individual.
Secure Shopping
At DoctorsPride.com, our customers' security is very important. We support the Internet standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information cannot be intercepted or decoded. To ensure that your order is being placed on a Secure Socket Layer we have subscribed and obtained GeoTrust 256-Bit digital encryption SSL certificate. The GeoTrust 256-Bit digital encryption provides the following:

GeoTrust has supplied us with the GeoTrust 256-Bit Premier SSL Seal. This seal appears on the bottom of our checkout page, where private information is requested and security is required. By clicking on the GeoTrust SSL Seal, visitors will get real-time confirmation of the validity of the certificate on the web server that they are connected to.

The GeoTrust SSL Seal is a dynamic image appearing on our website that allows you to tell at a glance that DoctorsPride.com is a trusted and validated online site. It provides for complete assurance that you can transact safely and securely.

The GeoTrust SSL Seal also provides a validation date to let you know that it is current and active. The GeoTrust SSL Seal is an actual link to our security validation certificate. By clicking on the seal you will be provided a visible, real-time assurance of trust letting you know in an instant that our site is protected by one of the most trusted digital certificate providers on the Web.

Regardless of your browser, this website will display these visual clues to reassure you that your information is being transferred securely.
Shipping Information
Domestic Orders:

Every order exceeding $100 is shipped free. This includes ground service within the contiguous 48 states only.

There are no minimum orders requirements; however, orders under $100.00 pay a standard shipping fee of $5.95.

We typically ship via US Postal Service or Federal Express. We reserve the right to choose which shipping service will be used based upon package weight, ship zone, freight charges and speed of delivery.

FedEx will not deliver to a PO Box. For faster FedEx service we kindly request you provide a street address with each order, whenever possible.

Alaska, Hawaii & U.S. Territories:

Shipments outside the contiguous 48 states will default to standard USPS service for the $5.95 handling fee. Expedited Air Service to these territories is recommended through USPS Priority Service for additional fees. Please call 800-645-9909 to place your order if you require expedited shipping.

Rush Orders:

Fedex Ovenight, or Fedex 2 day service is available. Please call 800-645-9909 to place your order if you require expedited shipping. Expedited shipping costs will be added to your total.

International Orders:

Currently our website does not support export shipments. Please call to place your international order. Appropriate shipping charges will apply and customer is responsible for all customs fees, duties and tarrifs as well as local customs regulations.

Payment Policy:

We accept credit card payment using MasterCard, Visa, Dicover or American Express.We also accept payment via PayPal. Net terms are available to qualified accounts after review. At the current time all credit approved customer must call to place orders using 30 day payment terms.

Refunds Backorders
Backorders:

If an item is out of stock we will issue a back order notice and rush your remaining items to you with no delays. Your order will arrive containing the backorder notice which will clearly indicate the items and quantities owed to you. This system helps insure fast and efficient delivery. Upon receiving the backordered item into our inventories, we will rush you these items completely at our expense.

Returns:

We will accept return of any unwanted items and provide a full refund for up to 90 days after date of purchase. Please return items along with a brief explanation to:

Att: Customer Service-Returns
Doctor's Pride, Inc.
75 Bi-County Blvd.
Farmingdale, NY 11735

Lost, Damaged or Errors:

Should there be an error in your order and you have either received the wrong item, or are missing items, and you have not received the appropriate backorder form, or your order arrives damaged, or you believe your order has been lost, you may submit the Contact Us form. Please indicate full details of the problem and you will be promptly contacted.
Tracking Information
Currently Tracking Information is not stored with your account information. Tracking Information is automatically generated and sent to you from our shipping systems at time of shipment.
Terms of Use
By shopping on DoctorsPride.com, you agree to the policies set forth on our website. We reserve the right to correct any typographical errors.